Centralized and Contextual Communication
Instead of relying on scattered messages or external apps, teams can keep everything in one place. Requesters can ask about work order progress, technicians can provide updates and clarify doubts, planners can give guidance on task execution, and inventory teams can confirm parts availability or report shortages. With all interactions documented, teams stay aligned, and no information gets lost.
Attachments and Audio Messages
Beyond written messages, the comments section supports attachments and voice messages, making communication more efficient. Teams can share photos to illustrate equipment conditions, upload PDFs or other documents with detailed instructions, and send audio messages for quick, hands-free updates from the field.
Keep Everyone on the Same Page
By keeping discussions within the Tractian platform, teams gain full visibility into past conversations, reducing repetitive questions and making decision-making faster. No more searching through emails or external chats—everything is documented and accessible when needed.
If you and your team, especially technicians, need more information on how to use the comments section to streamline team communication, we recommend:
- TracOS™ Tractian Training for Technicians on Academy: besides getting familiar with the platform, technicians can understand how communication works on Tractian App, so they can make this register wherever they are.
- Article on how the comments section works on Tractian platform, especially on Work Orders.
- Article on how to format text and register audios on the platform.